Policies

Posted on: Feb 4th 2010, 12:29

Trading Policies

“Domains” in this document refers to any domains under our scope of operation and that refer to these policies. These domains include but are not limited to planeteclipse.com and shop-eclipse.com. The use of the terms “our” or “us” refers to Planet Eclipse Ltd. Our company registration number is 3668224. The term ‘you’ refers to the user or viewer of our website.

Terms of Use

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites or pull external data via RSS or other methods of syndication from external sources. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or the views of individuals. We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Sale

VAT @ the current rate of 20% is included on all prices quoted in Pound Sterling and Euros. VAT will only be charged on deliveries made within the EC which is not included on US Dollar pricing.

Customers in the UK and US will be charged in Pounds Sterling and US Dollars respectively. Regrettably, for European orders and orders from other non-US/UK regions, we can only accept Bank Transfers as a method of payment. A member of our Mail Order department will contact the customer with our bank details.

Please note that Planet Eclipse has granted certain dealers ‘Exclusive Distributor Rights’ within their local region and therefore we cannot sell directly into said protected territories. If an order is placed from within one of the exclusive areas we will be unable to process your order, but instead we will contact the customer to explain this and also copy in the local ‘Exclusive Distributor’ so they make contact with the customer to complete the order, which will be subject to their terms and conditions and local duty and taxes.

The list of restricted territories is as follows:

  • Asia
  • Australia
  • Austria
  • Canada
  • Germany
  • Malaysia
  • Mexico
  • Portugal
  • Russia
  • Switzerland

Any price quoted in Euros is done so on an estimated exchange rate only, this may differ from the eventual exchange rate used by credit card companies & banks when payment is made. Planet Eclipse Ltd does not accept responsibility for these differences. All orders must be delivered to the registered cardholders address, address checks will take place, so to avoid unnecessary delay please ensure the correct address is given. We are unable to deliver to foreign military bases, with the exception of BFPO’s. Delivery to PO boxes is also not possible.

It is not possible to inform our customers as to the availability of any particular product. All items on our on-line shop are kept as up to date as possible and in stock. At times we run out of stock, due to shortages with supply. We have no control over this, however, if an item is out of stock we will inform you by email or telephone call and advise on the status of the order. Unless otherwise stated a presumption will be made to dispatch available stock on an order placed and back-order items that are out of stock. Only items dispatched will be charged for. Back order items will be dispatched as soon as they are in stock, pending confirmation from the customer. All international shipments will always be on the basis that any customs duties arising out of the import of the ordered goods into the recipients country will be payable by the recipient. It is not possible for us to calculate these charges in advance since they differ from country to country and product to product. Planet Eclipse Limited will not be held responsible for any such charges. Refusal of payment will result in non-delivery of the goods and the cardholder will be refunded the value of the goods only.Although every effort is made to ensure that goods arrive in good condition, we cannot be held responsible for the actions of the courier used. Any damages must be signed for ‘damaged’ on the receipt for delivery, and claimed for in accordance with the carrier’s terms and conditions.

Due to the fragile nature of paintballs we are unable to make any claim on the customers behalf for any breakages suffered. The customer upon placing the order accepts the risk of damage. Every effort is made to keep products & pricing information up to date. If an error is discoverd in your order we will contact you as soon as possible and inform you of the published error. We shall be under no obligation to fulfil an incorrect order and you will have the option to continue with the order at the correct price or to cancel.

Our domains do not operate an automated payment system therefore all orders are validated before they are processed and you will be notified of any errors on your order before we process the transaction. Our system is to be used “As Is”, any attempt to modify / manipulate an order electronically or by any other means is strictly forbidden and we reserve the right withdraw the order.

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Returns & Cancellations

Under the European Distance Selling Regulations you have the right to cancel your order for any item purchased on this website for a full refund within fourteen days of receipt of the goods. To cancel you can email or write to us within fourteen days of delivery of your items, quoting your order number. You, the consumer, are obliged to take reasonable care of the items and return them in unused condition with the original packaging and accompanied by the original receipt. The consumer is obliged to return the goods at their own cost within fourteen days; Planet Eclipse will not refund this cost. The consumer is responsible for the goods until they are back in the possession of Planet Eclipse, the consumer must claim for any damages caused on the return, from the courier used. If the goods are not returned in unused condition then the right to full refund is forfeited. When returning items that are deemed to be faulty you must contact us by telephone, prior to sending the articles back and obtain instructions and authorised returns reference from the sales staff. Second hand items, or items that are described as seconds, are not deemed as being faulty for the imperfections disclosed at the time of sale. Any goods returned that have no fault as confirmed by our engineers will be subject to a re-stocking charge (WE RESERVE THE RIGHT TO CHARGE A RE-STOCKING FEE AT 20% OF THE INVOICE VALUE FOR GOODS RETURNED). *Note: Incorrect delivery instructions are not a reason for goods to be returned, re-delivery or stock returns will be charged. The return address for goods is:

USA & Canada:

130 Franklin Street,
Building L4 & L5,
Warren, RI, 02885, USA
Call: +1 401 247 9061
Fax: +1 401 247 0931

Europe & World:

Unit 14 Premier Park, Acheson Way
Trafford Park Road, Trafford Park, Manchester, M17 1GA, England
Call: +44(0) 161 872 5572
Fax: +44(0) 161 873 7536

We will give refunds in accordance with your legal rights under the Sale of Goods Act 1979 i.e. where goods are not of satisfactory quality or as described. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufactures instructions, misuse, or alteration or repair of the goods (other than that done by our staff). In other instances we will consider an exchange or credit note provided that the goods are returned promptly; in their original condition and with the receipt. Please remember that you are not legally entitled to a refund, subject to Distance Selling Regulations, if:

  • You have changed your mind about the goods.
  • You have damaged the goods.
  • You were aware of the defect before you bought the goods.
  • You find that you no longer need the goods.

All items sold are accompanied with the respective manufacturers warranty only.

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Invoice Returns & Exchanges

  1. Returns are subject to a 20% re-stocking fee , conditional to Distance Selling Regulations.
  2. Conditions of Sale. All claims must be made in writing within 7 days of delivery. In no
    circumstances whatsoever shall our liability exceed the invoice price if the particular item(s) in regard to any claim.
  3. The buyer is obliged to return the goods of a cancelled order, and to endure that they are in unused condition with the original packaging. All costs borne to the buyer.
  4. Damage/Loss in Transit. Planet Eclipse Ltd does not accept any responsibility for goods damaged in transit, shortage or loss in transit should be made on the carrier, complying with any restrictions the courier may have. The risk in the goods listed above passes to the buyer on despatch from Planet Eclipse.
  5. Payment Terms. Payment strictly in advance. Credit card payments shall be subject to a 3% surcharge.
  6. Title of these goods shall not pass to the buyer until all monies have been received in full.
  7. Planet Eclipse Ltd reserves the right for its servants or agents to enter upon the premises of the buyer to recover any goods that remain unpaid by the buyer.

Returns (Excluded Items)

Some goods are non refundable (unless found to be faulty) this includes but is not limited to the following:

  1. Customised products or made to order items where the item is unique to the purchaser(s)
  2. Gift cards / vouchers cannot be returned or exchanged for cash
  3. Underwear or certain types of jewellery where hygiene may be a factor
  4. Securely sealed items where the seal is broken making it unfit for resale
  5. Paintballs

Data Protection

The purpose of this statement is to set out how we use personal information that we may obtain about you. By registering as a user and by using the Planet website generally you agree to this use.

  • 1. When you submit an order on our online shop you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfill our agreement with you.
  • 2. We may use information that you provide or that is obtained by us:
    • (a) To register you with our website and to administer our web site services;
    • (b) For assessment and analysis (e.g. market, customer and product analysis) to enable us to review,
      develop and improve the services that we offer. We may inform you (by e-mail, telephone,
      mail or otherwise) about products and services (including those of other companies and
      organisations) that we consider may be of interest to you.
    • (c) For the prevention and detection of fraud.
  • 3. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
  • 4. You have the right to see personal data (as defined in the Data Protection Act) that we keep
    about you, upon receipt of a written request and payment of a fee. If you are concerned that any information
    we hold on you is incorrect please contact us.
  • 5. Please be aware that our site may link to other web sites that may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.
  • 6. Please note that any products and services are supplied subjectto our standard terms and conditions.

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Downloads Images & Files

The documents/images/files or “content” available on our Domain(s) are provided for personal use only and may not be retransmitted/redistributed/uploaded/sold or otherwise publicly stored without written permission from Planet Eclipse Ltd. (“Eclipse”). You do not obtain any ownership right, title, or other interest in Planet Eclipse trademarks or copyrights by downloading or otherwise using any material from our website(s). You assume the entire risk related to your use of this data. Eclipse provide this data “as is,” and without warranty, whether expressed or implied, including (without limitation) any implied warranties of merchantability or fitness for a particular purpose. In no event will Eclipse be liable to you or to any third party for any direct, indirect or exemplary damages or lost profit resulting from any use or misuse of any downloaded data.

Posting of direct links and/or embedding links into your website or blog to content on our domain(s) (termed ‘Hot linking’) is prohibited. Wherever possible you must either link to the parent domain or page URL from where the links where originally intended.

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Warnings

Paintball Markers are not a toy! Paintball safety rules must be followed at all times. Please adhere to these guidelines.

Paintball Marker Operation

Careless or improper use including failure to follow instructions in the Operators Manual could cause serious injury or death. User and all persons within range of the marker must wear eye and head protection that is specifically designed for paintball use and meets ASTM/CE standards. Always treat the marker as if it were loaded and able to fire, and always fit a barrel blocking device to your marker when not in use on the field of play. Please read and understand all instruction manuals before use. Any installations, modifications or repairs should be carried out by a qualified individual at a licensed and insured paintball facility.

Marker Maintenance

Installation of any parts or maintenance of your Marker should be carried out by a professional Air-smith. De-gas your marker discharging any stored gas in a safe direction. Ensure there is no paint in the breech before commencing any work on your marker.

De-gas your marker, discharging any stored gas in a safe direction, and remove the barrel,loader,air system and any paintballs to make the marker easier and safer to work on.

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Warranty

Planet Eclipse offers a 12-month limited warranty period on your Eclipse manufactured electro-pneumatic marker. The Eclipse electro-pneumatic marker is warranted to be free from all manufacturing and production defects for a period of 12 months from the date of manufacture, unless a proof of purchase is provided in which case the period of 12 months will be from the time of original purchase. Warranty cover is dependent on successful completion, and receipt by Planet Eclipse Limited, of warranty registration either in electronic form on https://warranty.planeteclipse.com or via mail using the warranty card included in every Eclipse electro-pneumatic marker manual. Warranty exemptions include, but are not limited to, labour charges, accidental damage, wear and tear, unreasonable force, surface finish and perishable components such as o-rings, valves, screws, solenoids and break beam sensor units (at our discretion). Instances of customer inflicted damage such as bent frames and any affiliated broken parts will be dealt with on a case by case basis and as such may be subject to charges for parts and/or labour.

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Cookies

Most modern web applications require the use of Cookies. Cookies are small text files your web browser generates to track and store information to enable us to identify a user from one page request to another. All the information we collect is strictly anonymous and no sensitive data is stored. Cookies must be enabled to allow the correct function of a shopping cart system and to fulfil the checkout process we also use Google Analytics which collects anonymous traffic data so we can better understand our customers and improve our services.

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